Flower Delivery New Southgate | E-Commerce Terms & Conditions

Florist New Southgate: Online Flower Delivery Terms & Conditions

Introduction

These Terms & Conditions ("Terms") set out the basis on which Florist New Southgate ("we", "our" or "us") supplies flowers and related products through our e-commerce platform. By placing an order for flower delivery in New Southgate or surrounding areas via our website, you confirm your acceptance of these Terms. Please read them carefully before ordering. If you do not agree to these Terms, please do not use our online shop.

These Terms apply to all orders from customers across New Southgate and its neighbouring communities.

About Us

Florist New Southgate is a business specialising in the design, preparation, and delivery of flower arrangements for online customers. Our commitment is to providing fresh, high-quality flowers and excellent service to all regions of New Southgate and beyond.

Order Process

Placing an order for flower delivery in New Southgate is straightforward:

Browse our online selection and add the desired products to your basket.
Proceed to checkout and provide required details, including recipient’s address, delivery date and time preferences, and any special instructions.
Confirm your order details are correct before completing your purchase. Once payment is processed, you will receive a confirmation email summarising your order.
Your order constitutes an offer to purchase products from us. All orders are subject to acceptance and availability. If for any reason we cannot fulfil your order (for example, due to supply issues or locality), we will notify you as soon as possible and, where appropriate, issue a full refund.

We reserve the right to refuse or cancel orders which breach our policies or which we have reason to suspect are fraudulent.

Product Description and Substitution

We endeavour to describe and photograph our floral products as accurately as possible so you know exactly what to expect for your flower delivery in New Southgate. However, due to seasonal variations, certain flowers or sundries may not always be available. In the unlikely event of supply shortages, we reserve the right to substitute items of equal or greater value and similar appearance without notice in order to fulfil your order on time. We will only contact you about substitutions if significant changes are required to your chosen arrangement.

Delivery

We deliver flowers across New Southgate and surrounding areas within the timescales specified at the time of ordering. Normal delivery times are stated in the delivery section of our website, but are subject to change during peak seasonal periods (such as Valentine’s Day, Mother’s Day, and Christmas). We make every reasonable effort to meet your preferred delivery date but cannot guarantee delivery times, especially where events are outside our control (for example, adverse weather or traffic disruptions).

It is your responsibility to provide accurate and complete delivery information. Please ensure someone is available to receive the delivery at the designated address and time. Where a delivery cannot be completed due to incorrect details, recipient unavailability, or access issues, we may attempt redelivery at our discretion. Further charges may apply in such circumstances. We cannot accept liability for failed delivery owing to customer error or unforeseen circumstances beyond our control.

Payments

All orders for flower delivery in New Southgate must be paid for in advance using one of the accepted online payment methods displayed at checkout (for example, major debit and credit cards). All prices listed on our website are inclusive of applicable taxes. Delivery charges, where relevant, will be specified during the order process and added to your total amount.

We use secure third-party payment processors to handle all transactions. Your payment details are processed securely and we do not retain your card information following transaction completion.

Order acceptance and dispatch are contingent upon successful completion of payment. If your payment is declined, your order will not be processed.

Cancellations and Changes

If you wish to cancel or amend your order, please notify us as soon as possible following placement. Orders can generally be cancelled or amended up to 24 hours before the requested delivery date. Where orders include bespoke or highly perishable items, cancellation may not be possible once work has commenced on your order or products have been dispatched. In such cases, you will be liable for the cost of the order. Please ensure you review your order carefully before confirming purchase.

If we have already dispatched your order or begun preparation and fulfilment, any cancellation request may be declined at our discretion. Refunds for cancelled orders will be processed using the original payment method, within a reasonable period.

Returns, Refunds, and Complaints

We pride ourselves on the freshness and quality of our flowers. In the rare event you are dissatisfied with your delivered order, you must contact us within 24 hours of delivery, providing photographic evidence where possible. Complaints submitted after this period may not be investigated. If we agree the product is faulty, incorrect, or otherwise not as described, we will offer a suitable remedy, which may include a replacement, partial refund, or full refund depending on circumstances.

Due to the perishable nature of flowers, we do not accept returns except where products are damaged or incorrect as described above. Please follow any care instructions supplied to ensure the longevity of your arrangement.

Liability

We accept liability for death or personal injury caused by our negligence, or for any other matter which it would be unlawful to exclude or attempt to exclude our liability. Subject to this, our liability to you in respect of any order will be limited to the value of your order as paid.

We cannot accept liability for any indirect, consequential or special loss. Examples of excluded losses include but are not limited to loss of enjoyment, missed opportunity, disappointment, or any business loss (including loss of profits or goodwill) resulting from ordering from Florist New Southgate.

We are not liable for failure to perform our obligations in cases of force majeure, such as strikes, natural disasters, epidemics, or any other events beyond our reasonable control. In such cases, we will aim to fulfil your order as soon as possible or offer alternatives or refunds where appropriate.

Intellectual Property

All content on our website—including images, product descriptions, logos, and branding—remains the property of Florist New Southgate or our licensors. You are permitted to use the website only for your own non-commercial use in connection with ordering our flower delivery service in New Southgate. Any unauthorised copying or reproduction of our content is strictly prohibited.

Privacy and Data Protection

When placing an order online, you will need to provide certain personal information such as your name, address, and payment details. We use this information solely to process your order, arrange delivery, and communicate with you about your purchase. Your details will be handled in accordance with current UK data protection laws. Please review our Privacy Policy, available on our website, for more information on how we manage your data.

Changes to These Terms

We reserve the right to update or amend these Terms from time to time to reflect changes in our business, regulatory requirements, or customer needs. The latest version of the Terms will be posted on our website and it is your responsibility to check these before placing each order. Any modified Terms will apply only to orders placed after the date of change.

Governing Law and Jurisdiction

These Terms and any contract arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or your use of our online flower delivery service will fall under the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these Terms & Conditions or require assistance in relation to your online order for flower delivery in New Southgate, please refer to our customer service section on our website for details of how to get in touch with us. We aim to respond to all queries promptly and ensure your experience with Florist New Southgate is a positive one.

Applicability

These Terms & Conditions apply to all sales made through our online shop to customers in New Southgate and the surrounding areas. By placing an order with Florist New Southgate you confirm your agreement to these Terms.

Thank you for choosing Florist New Southgate for your flower delivery needs. We look forward to serving you with beautiful, fresh flowers for every special occasion.