Flower Returns, Refunds & Customer Concerns at Florist New Southgate
Our Fresh Flowers Guarantee in New Southgate
At Florist New Southgate, we take great pride in providing only the freshest, most beautiful flowers to households and businesses throughout New Southgate and the surrounding areas. As your trusted local florist, our team is dedicated to creating outstanding floral experiences that meet our high standards for freshness and customer satisfaction.
Damaged-on-Arrival Policy
We carefully package each arrangement to ensure your flowers arrive looking their very best. However, if your flowers or arrangement are damaged on arrival, please inspect your delivery promptly. If you notice any damage or issues with the condition of your flowers upon receipt, we kindly ask that you contact us as soon as possible—ideally on the day of delivery or within 24 hours. Our team will request a description of the problem and, where possible, a photo to help us resolve the situation quickly and efficiently.
Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from the day of delivery, provided care instructions are followed. If your bouquet or arrangement shows signs of fading or wilting within this five-day window, please let us know right away. Our fresh flowers guarantee is one of the ways we show our ongoing commitment to our New Southgate community, helping you enjoy your flowers for as long as possible.
Refund & Replacement Options
Your satisfaction matters to us. In the unlikely event that your flowers do not meet our freshness guarantee or arrive damaged, we offer the following options to make it right:
- Replacement: We will provide a new bouquet or arrangement at the earliest possible opportunity, using equally fresh, beautiful blooms.
- Refund: Depending on the circumstances and your preference, we can process a full or partial refund for your order.
For eligibility, please ensure you contact our team within 5 days of delivery. We do request that you provide your order details and, where possible, a photograph to help us assess the issue.
Complaints Process
Florist New Southgate strives to exceed your expectations at every step. Should you ever feel dissatisfied with any aspect of your flower delivery or service, please reach out to us directly. We treat every complaint seriously and promise to investigate your concern with care and professionalism. Our dedicated team will work with you to resolve the matter as swiftly as possible, keeping you informed throughout the process.
We want all of our customers to feel confident and valued when choosing Florist New Southgate. If you have feedback or wish to raise a complaint, your comments are always welcome and help us continually improve our service for the New Southgate community.
Your Trusted Local Florist in New Southgate
As a local, independent florist, Florist New Southgate has built a reputation for reliability, quality, and personal service. Whether you’re sending flowers to a home or business, you can count on our commitment to flower freshness and customer happiness. Thank you for choosing us as your local floral partner in New Southgate.
